Jump to content
Sign in to follow this  
urboi

Common issue(s) that need Q&A

Recommended Posts

Please submit more of your common issues (if you have ones you have the answer to then submit that too)

Β 

Q: My hanbot used to work, but now it closes itself when checking for updates
Β 

A: Please connect using a VPN or Proxy as this issue seems to be caused by your network having a firewall that blocks the connection to the download server.
(If your VPN doesn't let you download the update, please try another one. I personally use dashlane's VPN feature to do this and have had no issues thus far.)


Q: I paid and I haven't gotten my key?

A: I personally recommend using gmail and it takes a few minutes between the transaction confirmation and the second email which contains the key to be sent out even then.
(Also please check all folders in your email, spam included. It's not instant, so you will have to wait a few minutes. My longest wait was about 15 minutes after I sent my purchase.)

Edited by urboi

Share this post


Link to post
Share on other sites

VPN doesnt fix my issue, opens update bar and doesnt make any progress or download at all 😞

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

Γ—
Γ—
  • Create New...

Important Information

Terms of Use